Refund Policy

1. Summary

You may request a refund. Approved refunds go back to the original payment method. We never ask you to email card numbers, and we never take a card payment on our own forms.

Paid orders are processed by our online reseller Paddle.com, which is the Merchant of Record and issues refunds. Local consumer law always wins if it is more protective.

2. How to request a refund

Email support@pdfwordconverter.online with the email on the receipt and why you want a refund. You can also use the refund or manage-subscription link in that receipt.

If we agree, the reseller pays the refund. We do not send money to you ourselves. Approved refunds usually appear on the original method within 14 days of approval. Access to Premium ends when a refund is issued.

3. Change-of-mind period (14 days)

For a change of mind, request a refund within 14 days of the purchase or of a subscription renewal. Requests in that window are reviewed in good faith. Fraud, abuse, or repeated chargeback gaming can still be refused.

4. Statutory withdrawal and local law

Consumers may have extra cooling-off rights (for example 14 days in much of the EU/UK). Those rights are explained at checkout. For some digital content, the law lets you waive withdrawal if you ask for immediate access; that confirmation, when used, is collected at checkout. We do not take away rights the law says you keep.

If the service is not as described, faulty, or not fit for purpose, you can still seek a refund under consumer law after 14 days.

5. If a tool does not work

If Premium stays locked after a successful payment, or conversion fails across many files because of our service (not a bad PDF), email support@pdfwordconverter.online with the receipt. We aim to reply within five business days. If we cannot fix it, we will arrange a refund under this policy.

6. Cancelling so you are not billed again

Cancel any time from the manage-subscription link in your receipt, or by emailing us. Cancellation stops the next renewal and takes effect at the end of the period you already paid. Cancelling is not automatically a refund of the current period — use section 2 if you want money back. There is no cancellation fee.

7. Chargebacks

Please email us before you dispute a charge with your bank. A chargeback can pause Premium while it is investigated. This does not remove your right to dispute a charge where the card scheme or the law allows it.

8. Contact

PDF Word Converter · support@pdfwordconverter.online · Contact